Help & FAQ

How long does shipping take?

Shipping takes 7–10 business days.

We process orders within 24–72 hours, after which you’ll receive a tracking code to monitor your shipment.

We work with trusted carriers to ensure the fastest possible delivery.

The tracking isn't updating, what should I do?

If the tracking isn’t updating immediately, don’t worry!

Sometimes, carriers take up to 48 hours to update the system, but rest assured your package is on its way.

If the issue persists for more than 5 days, please contact us at info@glowytouch.com

What should I do if my package is on hold?

If your package is on hold or undelivered, we recommend contacting the local carrier to arrange a new delivery attempt.

How do I initiate a return?

You can request a return within 30 days of delivery. The product must be unused, in its original packaging, and undamaged.

Make sure to read our refund policy.

To start the return process, please contact us at info@glowytouch.com.

I received the wrong or damaged product

We’re sorry for the inconvenience! If you received the wrong or damaged product, please email info@glowytouch.com with photos, your contact information provided during checkout, and the order number from your confirmation email.

We will promptly send you a replacement product at no additional cost.

Need more help?

Feel free to reach out!
info@glowytouch.com
You can contact us in the following ways:
📩Email or Contact form: we will send you a reply email;

💬 Live Chat: click the chat button at the bottom right corner to speak with us and we’ll get back to you as soon as possible.

For inquiries regarding an order, please include your order number.